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Arrow Electronics

  • Thread starter Dirk Bruere at NeoPax
  • Start date
D

Dirk Bruere at NeoPax

Jan 1, 1970
0
The distributors.
I have not come across a more useless bunch of wankers in the
distribution business.

Me: Hi, do you have this part xxxx?
Them: Do you have an account?
Me: No, but if you have the part we will open an account to purchase.
Them: You need an account.
Me: I just need to know whether you stock the item.
Them: You need an account.

repeat ad nauseam.

This is the second time in 15 years I've dealt with them. The first time
I swore I'd never do it again (actually did not manage it the first time
either, for similar reasons). I have learned my lesson.

How such a bunch of total fuckwits ever manage to sell anything is
beyond me.

--
Dirk

http://www.onetribe.me.uk - The UK's only occult talk show
Presented by Dirk Bruere and Marc Power on ResonanceFM 104.4
http://www.resonancefm.com
 
T

TT_Man

Jan 1, 1970
0
Me: Hi, do you have this part xxxx?
Them: Do you have an account?
Me: No, but if you have the part we will open an account to purchase.
Them: You need an account.
Me: I just need to know whether you stock the item.
Them: You need an account.
Try 1st Millennium, 0125 2518 580 ask for Steve,they just sourced a load of
long lead time Atmel parts, 3 days delivery.
Martin
 
D

Dirk Bruere at NeoPax

Jan 1, 1970
0
TT_Man said:
Try 1st Millennium, 0125 2518 580 ask for Steve,they just sourced a load of
long lead time Atmel parts, 3 days delivery.
Martin

Thanks.
The best distributor I have come across in my 30yrs in the business has
been the UK arm of Future Electronics.

--
Dirk

http://www.onetribe.me.uk - The UK's only occult talk show
Presented by Dirk Bruere and Marc Power on ResonanceFM 104.4
http://www.resonancefm.com
 
T

TT_Man

Jan 1, 1970
0
Thanks.
The best distributor I have come across in my 30yrs in the business has
been the UK arm of Future Electronics.
Interesting. I used to use them in Edmonton, AB .They were excellent too.
 
E

Eeyore

Jan 1, 1970
0
Dirk said:
The distributors.
I have not come across a more useless bunch of wankers in the
distribution business.

Me: Hi, do you have this part xxxx?
Them: Do you have an account?
Me: No, but if you have the part we will open an account to purchase.
Them: You need an account.
Me: I just need to know whether you stock the item.
Them: You need an account.

repeat ad nauseam.

This is the second time in 15 years I've dealt with them. The first time
I swore I'd never do it again (actually did not manage it the first time
either, for similar reasons). I have learned my lesson.

How such a bunch of total fuckwits ever manage to sell anything is
beyond me.

Sounds like the cheese shop sketch !
http://en.wikipedia.org/wiki/Cheese_Shop_Sketch

And yes Wkipedia found it by typing in "cheese shop sketch" bless it.

Graham
 
J

John Larkin

Jan 1, 1970
0
The distributors.
I have not come across a more useless bunch of wankers in the
distribution business.

Me: Hi, do you have this part xxxx?
Them: Do you have an account?
Me: No, but if you have the part we will open an account to purchase.
Them: You need an account.
Me: I just need to know whether you stock the item.
Them: You need an account.

repeat ad nauseam.

This is the second time in 15 years I've dealt with them. The first time
I swore I'd never do it again (actually did not manage it the first time
either, for similar reasons). I have learned my lesson.

How such a bunch of total fuckwits ever manage to sell anything is
beyond me.


Why call? P&A is available instantly on their web site, no
registration required. And you get more info anyhow, like different
temp grades and package choices, stuff that would be hard to learn on
the phone.

We buy a lot from Arrow, and they're OK for us.

John
 
H

Homer J Simpson

Jan 1, 1970
0
How such a bunch of total fuckwits ever manage to sell anything is beyond
me.

Phone them up every day and ask for spam!


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E

Eeyore

Jan 1, 1970
0
Dirk said:
Worse than that.
I could not even discover whether they were actually a cheese shop at all.

LOL.

Bizarre isn't it ?

Graham
 
M

mpm

Jan 1, 1970
0
Why call? P&A is available instantly on their web site....

That a Fine line here. At least to me.
See this is where I really believe the original poster's comments are
completely valid!!

It seems a lot of Companies these days just chase the low-hanging
fruit.
They just don't want to work too hard for anything!!

"Just check our website" it the modern day mantra.
Sure, a lot of times, web content is really helpful stuff.
But for those times you need a real person, or don't have time to sift
through a poorly designed Web interface to find some hidden tucked
away gem -- good luck!!

Point #2 - This quickly morphs into a phenomenon I call: "Robotic
Rhetoric".
Employees of low-hanging fruit companies are completely brainwashed
free of all true Customer Service tendancies. They have a script, and
they stick to it. (Any deviation if from it risks innovation, or dare
I say... dedicated customer service!) Gasp!

You can always spot these guys a mile away.
And in the off chance you can't, I suggest you try losing your luggage
with US Airways.

BTW: We use Arrow here too; no troubles to report.

-mpm
 
J

John Larkin

Jan 1, 1970
0
That a Fine line here. At least to me.
See this is where I really believe the original poster's comments are
completely valid!!

It seems a lot of Companies these days just chase the low-hanging
fruit.
They just don't want to work too hard for anything!!

Hell, who does?
"Just check our website" it the modern day mantra.
Sure, a lot of times, web content is really helpful stuff.
But for those times you need a real person, or don't have time to sift
through a poorly designed Web interface to find some hidden tucked
away gem -- good luck!!

Just go here

http://www.arrownac.com/

and type a part number, 2N7002 for instance. Works fine, a whole lot
easier than a phone call.

If you do want to buy, get yourself assigned a sales rep. This isn't
Mouser, so they probably don't want the hobbyist business.
You can always spot these guys a mile away.
And in the off chance you can't, I suggest you try losing your luggage
with US Airways.

No sane person checks baggage with Useless Airways.

John
 
S

SioL

Jan 1, 1970
0
John Larkin said:
Why call? P&A is available instantly on their web site, no
registration required. And you get more info anyhow, like different
temp grades and package choices, stuff that would be hard to learn on
the phone.

We buy a lot from Arrow, and they're OK for us.

John

Same here, no problems whatsoever.
Usually you check the arrownac.com first, than ask for a quote
(which is usually better than the site says).

SioL
 
H

Homer J Simpson

Jan 1, 1970
0
"Just check our website" it the modern day mantra.

We have a local computer retailer like that run by Hong Kong Chinese.

"Not in stock. Check on website. NEXT!"
 
Me (on the phone to 6 different makers of voice coil linear
actuators)

Hello, I work at the university of Akron, I need a stock linear motor
to move a 5 gram load one cm in N milliseconds time.

REP or Marketing guy (never could get to a engineer) Will you be
building the driver?, We dont usually supply drivers"

Me, yes I can build the driver.

Them : do you have experience building drivers for inductive loads?

Me, yes I have used high speed closed loop galvanometer scanners for
laser positioning for years, and just built a cap based linear sensor
with 1 nm resolution.

Them, Ok, sounds like you can build a driver/

Them, how do you know your idea will work?

Me, we have a prototype built on a speaker voice coil, but they dont
hold up under the strain.

How many will you need?

Me, 5 to 10 to prototype with and then the company we are doing the
research for will build gazzillions.

Them, we'll call our main office and have a engineer review your
specifications, and we will ge back to you tomarrow.

ME (setting by phone for days) never hears a ring

what the heck am I doing wrong?

I get this with just about every vendor that has a web site , only to
call them to find out all the listed products are vaporware and that
marketing people seem to be in charge, cant even get a direct line to
a engineer,Oh and thats if the phone number has a rare human on it,
most sales
organizations hide behind a voicemail system and claim they will call
you back asap, we never hear from them! EVEN IF I FIB AND SAY I'M
WITH XYZ CORP AND WANT A 100,000 pieces!. HOW DO YOU MAKE A PROFIT IF
YOU DONT MAKE A SALE ? I cant order parts unless someone tells me a
part number and terms!!!! ITS MADDENING.

Steve Roberts (still looking for a fast voice coil!)
 
A

Ancient_Hacker

Jan 1, 1970
0
And yes Wkipedia found it by typing in "cheese shop sketch" bless it.


I went through something very similar a while back.

I had an overdue book. Being a nice guy, I went to the old library.

To the right were two roman columns, across the top, in foot-high
letters, carved into stone, were the words "FINE OFFICE". (These
words were carved many decades ago, nowdays it wouldnt be something so
simple an obvious).

I walk into the office, it's dark and there appears to be a guy behind
the counter. All I can see is the reflection of his eyeballs.

I say "I want to pay a book fine"

He blinks a few times..... "You want to...."

"Pay a fine"

"..... pppay? a fffine?"

"Yes"

(he just blinks)

A few more words were exchanged, but no useful information.
I just said "never mind", having a low tolerance for total
incompetence.

Never did return the book, or buy any cheese either.
 
J

John Larkin

Jan 1, 1970
0
Me (on the phone to 6 different makers of voice coil linear
actuators)

Hello, I work at the university of Akron, I need a stock linear motor
to move a 5 gram load one cm in N milliseconds time.

REP or Marketing guy (never could get to a engineer) Will you be
building the driver?, We dont usually supply drivers"

Me, yes I can build the driver.

Them : do you have experience building drivers for inductive loads?

Me, yes I have used high speed closed loop galvanometer scanners for
laser positioning for years, and just built a cap based linear sensor
with 1 nm resolution.

Them, Ok, sounds like you can build a driver/

Them, how do you know your idea will work?

Me, we have a prototype built on a speaker voice coil, but they dont
hold up under the strain.

How many will you need?

Me, 5 to 10 to prototype with and then the company we are doing the
research for will build gazzillions.

Them, we'll call our main office and have a engineer review your
specifications, and we will ge back to you tomarrow.

ME (setting by phone for days) never hears a ring

what the heck am I doing wrong?

I get this with just about every vendor that has a web site , only to
call them to find out all the listed products are vaporware and that
marketing people seem to be in charge, cant even get a direct line to
a engineer,Oh and thats if the phone number has a rare human on it,
most sales
organizations hide behind a voicemail system and claim they will call
you back asap, we never hear from them! EVEN IF I FIB AND SAY I'M
WITH XYZ CORP AND WANT A 100,000 pieces!. HOW DO YOU MAKE A PROFIT IF
YOU DONT MAKE A SALE ? I cant order parts unless someone tells me a
part number and terms!!!! ITS MADDENING.

Steve Roberts (still looking for a fast voice coil!)

Don't know why people react that way, but try contacting a local rep,
if they have one. The reps are often a lot more energetic at getting
you info and quotes than the factory is.

John
 
J

john jardine

Jan 1, 1970
0
Me (on the phone to 6 different makers of voice coil linear
actuators)

Hello, I work at the university of Akron, I need a stock linear motor
to move a 5 gram load one cm in N milliseconds time.

REP or Marketing guy (never could get to a engineer) Will you be
building the driver?, We dont usually supply drivers"

Me, yes I can build the driver.

Them : do you have experience building drivers for inductive loads?

Me, yes I have used high speed closed loop galvanometer scanners for
laser positioning for years, and just built a cap based linear sensor
with 1 nm resolution.

Them, Ok, sounds like you can build a driver/

Them, how do you know your idea will work?

Me, we have a prototype built on a speaker voice coil, but they dont
hold up under the strain.

How many will you need?

Me, 5 to 10 to prototype with and then the company we are doing the
research for will build gazzillions.

Them, we'll call our main office and have a engineer review your
specifications, and we will ge back to you tomarrow.

ME (setting by phone for days) never hears a ring

what the heck am I doing wrong?

I get this with just about every vendor that has a web site , only to
call them to find out all the listed products are vaporware and that
marketing people seem to be in charge, cant even get a direct line to
a engineer,Oh and thats if the phone number has a rare human on it,
most sales
organizations hide behind a voicemail system and claim they will call
you back asap, we never hear from them! EVEN IF I FIB AND SAY I'M
WITH XYZ CORP AND WANT A 100,000 pieces!. HOW DO YOU MAKE A PROFIT IF
YOU DONT MAKE A SALE ? I cant order parts unless someone tells me a
part number and terms!!!! ITS MADDENING.

Steve Roberts (still looking for a fast voice coil!)
Same here for 3 LVDT makers.
Me. What's the energising frequency for your ABC device?
Them. Don't know.
Me. How can you design, manufacture, offer for sale yet not know essential
details?.
Them. You buy the LVDT processing unit, it supplies the frequency.
Me. Don't want a damned black box, you're not advertising black boxes,
you're advertising nice LVDTs, I want a nice LVDT.
Them. People no longer make custom black boxes, they buy them from us along
with the LVDTs.
Me. Bye

It's called 'lock-in'. The modern way to make money y'know.
(no, I didn't buy)
john
 
L

Leon

Jan 1, 1970
0
The distributors.
I have not come across a more useless bunch of wankers in the
distribution business.

Me: Hi, do you have this part xxxx?
Them: Do you have an account?
Me: No, but if you have the part we will open an account to purchase.
Them: You need an account.
Me: I just need to know whether you stock the item.
Them: You need an account.

repeat ad nauseam.

This is the second time in 15 years I've dealt with them. The first time
I swore I'd never do it again (actually did not manage it the first time
either, for similar reasons). I have learned my lesson.

How such a bunch of total fuckwits ever manage to sell anything is
beyond me.

I don't use them very often but I've never had any problems with Arrow
UK.

Leon
 
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