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DSE returns policy

R

Reni

Jan 1, 1970
0
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.
 
P

Parko

Jan 1, 1970
0
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

Probably 30 seconds or 30 metres, whichever comes first.
 
R

Reni

Jan 1, 1970
0
Phil Allison said:
"Reni"



** It was never 30 days and they always asked questions.

I thought it was 30 days. Perhaps it was 14 days. But there used to be a
refund simply if it didn't work as you expected, which has since been
removed.
 
P

Phil Allison

Jan 1, 1970
0
"Reni"
"Phil Allison"

I thought it was 30 days. Perhaps it was 14 days. But there used to be a
refund simply if it didn't work as you expected, which has since been
removed.


** Dunno how far back in time you wanna go - but here is an extract from
the 2005/6 DSE catalogue:

----------------------------------------

Change of Mind return Policy:

Goods will be exchanged or refunded if you Change your Mind within 14 days
from the date of purchase on the condition that:

1. You provide proof of purchase; and

2. The item is in unmarked original condition and packaging, with all
supplied components.

Change of Mind refunds and exchanges:

1. Do not apply to video games, computer software, pre-recorded music and
movies ....

----------------------------------------------

The above applied to normal goods and also kits of parts, providing no
attempt to assemble the latter had been made.

Some kits had a " Sorry Dick, it Does Not Work " coupon inside that allowed
you to return what you had built, with a fixed fee, for debuging and repair.

Kits that had been put together with glue or plumber's flux instead of cored
solder were excluded.

DSE eventually included a quantity of suitable solder and instructions on
how to solder with each kit - a massive break through that only took them
15 years or so to think of.



..... Phil
 
P

Peter

Jan 1, 1970
0
Phil Allison said:
"Reni"


** Dunno how far back in time you wanna go - but here is an extract from
the 2005/6 DSE catalogue:

----------------------------------------

Change of Mind return Policy:

Goods will be exchanged or refunded if you Change your Mind within 14 days
from the date of purchase on the condition that:

1. You provide proof of purchase; and

2. The item is in unmarked original condition and packaging, with all
supplied components.

Change of Mind refunds and exchanges:

1. Do not apply to video games, computer software, pre-recorded music and
movies ....

----------------------------------------------

The above applied to normal goods and also kits of parts, providing no
attempt to assemble the latter had been made.

Some kits had a " Sorry Dick, it Does Not Work " coupon inside that allowed
you to return what you had built, with a fixed fee, for debuging and repair.

Kits that had been put together with glue or plumber's flux instead of cored
solder were excluded.

DSE eventually included a quantity of suitable solder and instructions on
how to solder with each kit - a massive break through that only took them
15 years or so to think of.



.... Phil

To be fair wasn't the kits more the realm of Tandy and something DSE picked
up later?
 
P

Phil Allison

Jan 1, 1970
0
"Peter"
To be fair wasn't the kits more the realm of Tandy and something DSE
picked
up later?


** Massive HUH ??

DSE were selling kits from 1970 onwards, mostly for projects published in
Electronics Australia and ETI magazines.

Tandy were never in that game.


..... Phil
 
R

Rod Speed

Jan 1, 1970
0
Reni said:
What is the current returns policy at Dick Smith?

They make an obscene gesture in your general direction.

If the goods are defective or not of merchantable quality or
not as described, you can tell them that the law requires that
they replace the goods with goods that don't have that problem
or give you a full refund, and that's your choice, not theirs.
They used to have 30 day no questions asked returns.

And they binned that.
 
G

Geoff Lock

Jan 1, 1970
0
What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

I returned a set-top box last week.

I bought the STB in July 2011.

I had the invoice, original box, original manuals, the original
component cables, and all the original stickers still on the STB (I am a
very neat person :)

When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.

I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well :)

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
from Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon :)

Hope that helps.
 
N

Nick

Jan 1, 1970
0
Geoff Lock said:
I returned a set-top box last week.

I bought the STB in July 2011.

I had the invoice, original box, original manuals, the original component
cables, and all the original stickers still on the STB (I am a very neat
person :)

When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.

I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well :)

I thought DSE was owned by Woolworths which owns BWS. Do they also own Dan
Murphys?
 
D

Don McKenzie

Jan 1, 1970
0
I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
from Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon :)

Perhaps you should have spent $120 at Dan Murphys. :)


--
Don McKenzie

Dontronics: http://www.dontronics-shop.com/

The World's Cheapest Computer:
DuinoMite the PIC32 $30 Basic Computer-MicroController
http://www.dontronics-shop.com/the-maximite-computer.html
Just add a VGA monitor or TV, and PS2 Keyboard.
Arduino Shield, Programmed in Basic, or C.
 
B

Buzz^|

Jan 1, 1970
0
Perhaps you should have spent $120 at Dan Murphys. :)


I offer a CONCRETE guarantee on all parts and labour here. We show it
works and is fixed, once you leave the concrete out the front it's at my
discretion what warranty we will cover as the power supply up here is
crap and causes 90% of the faults I see in hardware, viruses cover 90%
of software faults.

--
Brad Leyden
6° 43.5816' S 146° 59.3097' E WGS84
To mail spam is really hot but please
reply to thread so all may benefit
(or laugh at my mistakes)
 
N

Nick

Jan 1, 1970
0
Geoff Lock said:
They sure do :)

What is the idea behind having the two brands? What are the two different
market segments they are aiming at?
 
S

SG1

Jan 1, 1970
0
Nick said:
What is the idea behind having the two brands? What are the two different
market segments they are aiming at?

Ya get pissed off at one and pissed at the other...
 
G

Geoff Lock

Jan 1, 1970
0
What is the idea behind having the two brands? What are the two
different market segments they are aiming at?

Hm, not being a marketing fellow I would hazard the guess that owing two
brands gives market dominance and there is the advantage of having fake
competition.
 

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