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JVC and their "CONDENSATION, OPERATION PAUSED. PLEASE WAIT" problems

C

CORiverRat

Jan 1, 1970
0
What is it with JVC? Their GRD models are plagued with problem after
problem and JVC just doesn't seem to want to stand behind their
products and fix the problems. First I had the infamous 'LENS CAP'
problem where the whole unit just stopped recording video. It really
was a very expensive audio recorder and after several calls and a lot
of headaches I got JVC to admit that the problem was theirs and they
agreed to fix it (it was still under warranty). Well, not too long
after I got the unit back from JVC it started to come up with the
'CONDENSATION, OPERATION PAUSED. PLEASE WAIT' problem. I did what they
say in their documentation and no joy, problem would not go away. I
looked at the Google and guess what, over 500 entries, from many
countries, of people having the same problem. Well, I live in Colorado
where it is one of the driest climates around and there is NO
CONDENSATION in the camera. Blow drying it does not help, leaving it
on for hours and hours does not help. I have gotten it to go away
sometimes for a few minutes, sometimes for a few hours by taking the
whole unit apart, hitting everything I can see with iso alcohol and
putting it all back together. Now this unit is LESS THAN TWO years
old, has been well cared for (we use it to tape holidays, kids
birthdays and a team I coach's basketball games).

JVC refuses to do anything other than say that you have to bring it to
one of their AUTHORIZED dealers and pay to have it fixed. Now with the
hundreds of people reporting this problem I find this answer
unacceptable. What I would like to find out is a) how many other
people have had this problem and b) has anyone found a long term
solution.

Thanks,

Roger
 
B

b

Jan 1, 1970
0
CORiverRat ha escrito:
What is it with JVC? Their GRD models are plagued with problem after
problem and JVC just doesn't seem to want to stand behind their
products and fix the problems. First I had the infamous 'LENS CAP'
problem where the whole unit just stopped recording video. It really
was a very expensive audio recorder and after several calls and a lot
of headaches I got JVC to admit that the problem was theirs and they
agreed to fix it (it was still under warranty). Well, not too long
after I got the unit back from JVC it started to come up with the
'CONDENSATION, OPERATION PAUSED. PLEASE WAIT' problem. I did what they
say in their documentation and no joy, problem would not go away. I
looked at the Google and guess what, over 500 entries, from many
countries, of people having the same problem. Well, I live in Colorado
where it is one of the driest climates around and there is NO
CONDENSATION in the camera. Blow drying it does not help, leaving it
on for hours and hours does not help. I have gotten it to go away
sometimes for a few minutes, sometimes for a few hours by taking the
whole unit apart, hitting everything I can see with iso alcohol and
putting it all back together. Now this unit is LESS THAN TWO years
old, has been well cared for (we use it to tape holidays, kids
birthdays and a team I coach's basketball games).

JVC refuses to do anything other than say that you have to bring it to
one of their AUTHORIZED dealers and pay to have it fixed. Now with the
hundreds of people reporting this problem I find this answer
unacceptable. What I would like to find out is a) how many other
people have had this problem and b) has anyone found a long term
solution.

Thanks,

Roger

I've heard about that problem it is widespread. sorry can't remember
where i first read about it, try googling it
-B
 
K

Ken G.

Jan 1, 1970
0
That is interesting .. i have several of those from a salvage outfit
with the `lens cover` message . I found out its a light filter inside
the camera that fails to open .If i take te camera apart and lift the
filter manually the camera works .

Panasinic also had the ``dew`` problem , i never figured out how to fix
that .
 
Even 500 people don't mean shit to a big company.

When you say less than two years old I assume it's out of warranty so
it sounds like all you have to do is replace or eliminate the dew
sensor. You can eliminate it with relative impunity in dry climates.

Expect unresolvable problems with everything you buy, also expect the
comany's attitude to get more aloof to your needs. Once they got your
money that's it. You can't even boycott their brand now because the
nameplate means nothing anymore. It could've been made by Ching Kwik in
China or Toyspay prison in some other country.

Anyway, if it uses tape, it has to do with the dew sensor, if it uses a
disk ir might have something to do with the laser. Hard to say until I
am familiar with the model.

JURB
 
H

Homer J Simpson

Jan 1, 1970
0
What I would like to find out is a) how many other
people have had this problem and b) has anyone found a long term
solution.

Start a Yahoo group for the problem and invite sufferers.
 
H

Homer J Simpson

Jan 1, 1970
0
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