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News: Wrong security code

J

Jackcsg

Jan 1, 1970
0
Benny Spears set off a security alarm at his Fayetteville home with a wrong
access code Feb. 19, but he gave the correct code moments later.

Fayetteville police responding to the alarm didn't know the correct code had
been given until after a confrontation that left Spears dead, authorities
said Tuesday.

Fayetteville police shot and killed Spears, 47, saying he came out of the
home with shotgun, which he refused to drop and then pointed at an officer.

Washington County Sheriff Tim Helder confirmed Tuesday that ADT Security
Services notified Fayetteville police about the alarm, but didn't tell them
about the code entries.

"That adds to the tragedy of this," Helder said. "An alarm goes off, the
owner gives the wrong code, then gets it right, but the police don't know
it."

The sheriff 's office and the Arkansas State Police are investigating the
shooting of Spears, a Fayetteville restaurateur. Their findings are expected
to be released Thursday.

An internal investigation by Fayetteville police cleared three officers who
shot at Spears, finding they perceived an immediate threat and acted in
self-defense.

W.H. Taylor, an attorney for Spears' family, said Spears tripped the alarm
at 10:21 p.m. when he entered a wrong code on a key pad at 2333 N. Juneway
Terrace.

Spears entered the correct code at 10:23 p.m., according to an ADT alarm
history Taylor provided to the Arkansas Democrat-Gazette.

One minute later, ADT called Spears' cell phone, but got no answer, the
history shows. Then, ADT called Spears' home and got an answering machine.

The company then called a phone number that is disconnected but that is one
digit different from Herman's Ribhouse, which Spears coowned.

At 10:26, ADT notified Fayetteville police, who sent officers.

Had police known Spears ultimately entered the correct code, police might
have responded differently, Taylor said.

"They might not have gone there in the first place," he said.

Taylor said he's reviewing aspects of Spears' shooting but declined to give
details.

ADT offices in Springdale referred questions to an office in Florida, which
was closed at press time. An ADT representative said last week that the
company doesn't comment on customers.

Fayetteville police Sgt. Shannon Gabbard said police typically cancel their
response to a home alarm if the alarm company tells them that alarm has been
reset or deactivated.

Some alarm companies have internal procedures requiring them to obtain a
code word from a customer who's mistakenly tripped an alarm, Gabbard said.

He wouldn't comment specifically on Spears' case, but said it's important
for police to know about alarm code activity before they respond.

"It tells us that somebody at the residence is familiar with the code
process, and we can cater our response accordingly," Gabbard said.

The first officer to arrive at Spears' home Feb. 19 heard a man inside
yelling about killing a woman, a police dispatch report states.

Police Chief Frank Johnson said the officer checked for signs of forced
entry to the home but found none. The officer, whom Johnson didn't name,
thought there was a domestic disturbance and called for backup.

Meanwhile, dispatchers tried to call inside the home but got Spears' voice
mail. More officers arrived and set up a perimeter.

Two officers knocked on the front door and identified themselves. Spears
yelled from inside that "they better have a gun and he was going to kill
someone," Johnson said.

The officers backed off, and Spears stepped out the front door with a
pistol-grip shotgun. Officers repeatedly shouted for him to drop the gun,
but he pointed it at an officer, Johnson said.

A preliminary autopsy shows Spears had three bullet wounds - one in the
forehead and another in the left chest from a pistol, and one from a shotgun
in the left shoulder area.

Washington County Prosecuting Attorney Terry Jones said nine bullets were
recovered from the scene.
 
J

J. Sloud

Jan 1, 1970
0
Benny Spears set off a security alarm at his Fayetteville home with a wrong
access code Feb. 19, but he gave the correct code moments later.


Sounds like this has very little to do with the alarm and a whole lot
to do with some nut aiming a shotgun at a bunch of cops.
 
J

John O

Jan 1, 1970
0
Spears had three bullet wounds
nine bullets were recovered from the scene.

These guys need some target practice.

-John O
 
B

Bob Worthy

Jan 1, 1970
0
J. Sloud said:
Sounds like this has very little to do with the alarm and a whole lot
to do with some nut aiming a shotgun at a bunch of cops.

It does, but unfortunately when something like this happens, right or wrong,
everyone involved gets invited to the picnic. I am sure ADT will spend a
bundle proving that they did everything in their power to cancel the alarm
and that, as the keeper of the records, they will need to show they did
everything possible to have current contact information on this customer
because some attorney will be filing a wrongful death suit on behalf of the
victims family.

Bob4Secur
 
C

Crash Gordon®

Jan 1, 1970
0
Yah exactly.
Sounds like suicide by cop scenario.
 
J

Jackcsg

Jan 1, 1970
0
I agree. It wasn't a dig at ADT at all. But it provides a few of us with
some training examples.
The example I would, and did point out to my CS staff is what a cancel code
does.
Granted this guy was a poor example of the outcome you'd want to expect, but
he had a few issues I guess. I don't think the whole story was reported.
Sounds a little domestic to me.
Nine shots fired....doesn't sound like they were trying to disable him....
 
M

Mark Leuck

Jan 1, 1970
0
Bob Worthy said:
It does, but unfortunately when something like this happens, right or wrong,
everyone involved gets invited to the picnic. I am sure ADT will spend a
bundle proving that they did everything in their power to cancel the alarm
and that, as the keeper of the records, they will need to show they did
everything possible to have current contact information on this customer
because some attorney will be filing a wrongful death suit on behalf of the
victims family.

Bob4Secur

And no matter the outcome ADT will spend a lot of money on it defending
themselves
 
M

Mark Leuck

Jan 1, 1970
0
Jackcsg said:
I agree. It wasn't a dig at ADT at all. But it provides a few of us with
some training examples.
The example I would, and did point out to my CS staff is what a cancel code
does.
Granted this guy was a poor example of the outcome you'd want to expect, but
he had a few issues I guess. I don't think the whole story was reported.
Sounds a little domestic to me.
Nine shots fired....doesn't sound like they were trying to disable him....

Depending on the area many police departments will not abort the dispatch if
the central station receives and reports a cancel
 
J

J. Sloud

Jan 1, 1970
0
I agree. It wasn't a dig at ADT at all. But it provides a few of us with
some training examples.
The example I would, and did point out to my CS staff is what a cancel code
does.

My reply was a defense of the entire industry. The fact that ADT was
the central is irrelevant. It would have happened the same way
regardless. From reading the article and not having access to all the
facts, it appears that the correct code was entered after the
allowable time had elapsed for a cancel. ADT's monitoring system is
very automated, and there is very little room for operator error.
 
J

Jackcsg

Jan 1, 1970
0
Mark Leuck said:
him....

Depending on the area many police departments will not abort the dispatch if
the central station receives and reports a cancel
No, but having information that a valid user disarmed the system can change
the mindset of the responding authority. Still won't prevent encountering a
nutbar, but might have saved a few rounds of ammo....;-)
 
J

Jackcsg

Jan 1, 1970
0
J. Sloud said:
My reply was a defense of the entire industry. The fact that ADT was
the central is irrelevant. It would have happened the same way
regardless. From reading the article and not having access to all the
facts, it appears that the correct code was entered after the
allowable time had elapsed for a cancel. ADT's monitoring system is
very automated, and there is very little room for operator error.

J, does ADT even use cancel signals? I'm just asking an honest question.
I agree, there are obviously a few missing facts.
 
A

Allan Waghalter

Jan 1, 1970
0
I agree...

Yah exactly.
Sounds like suicide by cop scenario.
 
A

Allan Waghalter

Jan 1, 1970
0
ADT did nothing wrong. If they were unable to reach anyone at the premise
with a valid code, the did the correct thing by dispatching. A home
invasion type crime would most likely result in the homeowner being forced
to turn the system off. Without a duress code, central station would
receive the alarm and then an opening. There only way to confirm that it
was user error was for the homeowner to answer, identify himself and give a
valid pass code. ADT would not normally cancel a dispatch because they
received an opening after an alarm.

The problem all the way round was Benny.
 
R

Robert L. Bass

Jan 1, 1970
0
No, but having information that a valid user disarmed the system can
change
the mindset of the responding authority. Still won't prevent encountering
a
nutbar, but might have saved a few rounds of ammo....;-)

It's entirely possible that the police may have saved one or more lives that
night. Who knows what this fellow might have done?
 
M

Mark Leuck

Jan 1, 1970
0
Jackcsg said:
J, does ADT even use cancel signals? I'm just asking an honest question.
I agree, there are obviously a few missing facts.

Sometimes they do and sometimes they don't
 
J

Jackcsg

Jan 1, 1970
0
Mark Leuck said:
Sometimes they do and sometimes they don't
I didn't see anything on their web site about cancel signals, just their
"enhanced call verification".
What's your typically policy on cancel signals Mark? Do you guys use them?
Or anybody for that matter.
 
C

Crash Gordon®

Jan 1, 1970
0
Jackcsg said:
I didn't see anything on their web site about cancel signals, just their
"enhanced call verification".
What's your typically policy on cancel signals Mark? Do you guys use them?
Or anybody for that matter.

I didn't see anything either.

But, their online price estimator is an eyeopener for anyone expecting a low price on a full system. Try comparing a residential alarm you sell to what it would cost from ADT...interesting!

I send cancels. It drops dispatch priority down a notch. We know someone is there with "A" code, but is it the cleaning lady that they fired 2 months ago or what?

So we try calling premise again - then dispatch.

Same for Exit Errors.
 
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