For one data point, I ordered (via the ZWorld website) and received one
of their Rabbit+Ethernet dev boards.
Although the packaging was in good shape, the wall wart inside the box
wasn't secured very well and it bounced around enough to knock one of
the surface mount electrolytics off of the power section.
Sent an e-mail to that effect to [email protected] and [email protected] (which were the relevant addresses from
the web site at the time; haven't been back to check). Never received an
answer or acknowledgement. The e-mail didn't bounce so I assume that it
got there OK. Ther order number was in the subject line, so there
shouldn't be a "my spam filter ate it" excuse.
Ended up fixing it myself. Board was otherwise OK and works fine.
As I said, just a data point.
Sorry for any confusion. However when I made an online order it was
cancelled without any communication. I made another order and it was
cancelled again, this time referring me to a local distributor who doesn't
have any in stock. I had already ascertained this before ordering online.
I then reorder on-line on the 5th for 1-2 day overseas delivery. On this
occasion I sent them an email as well. However 3 days later it's still
"waiting to be processed". I have never come across such an outfit before.
Hence I was wondering if my experiences were unique. It seems they're not.
Thankfully my current project uses an alternative processor.