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Power series psc 1832 communication error

Rdry1952

Jan 27, 2021
2
Joined
Jan 27, 2021
Messages
2
Right now I have ADT for monitoring, but am in the process of changing monitoring companies for someone that is considerably less per month. The new company has already done some programming on my system. The problem is my system has a communication error that started when I switched phone from fios landline to Comcast voip. Is there any way to make this setup work?
 

ChosunOne

Jun 20, 2010
462
Joined
Jun 20, 2010
Messages
462
I assume the "psc" in the title is a typo, and you're actually referring to a DSC PC1832 Control Panel for your alarm system.

As for your communication error---I'm sorry to be the bearer of sad tidings, but your system (and basically all contemporary alarm systems) just don't work well with VoIP phone landlines. The "fidelity" of VoIP is sufficient for voice transmission, but the signals transmitted between alarm control panels and Central Station (monitoring) Receivers is more demanding. Sometimes VoIP will work, more often it won't. Even when it does seem to work, we techs don't trust it to work every time. It turns out that the old POTS (Plain Old Telephone Service, i.e., originally known as the Post Office Telephone Service or Post Office Telephone System) line carries signals with greater fidelity. Unfortunately, for various reasons aside from cost, POTS seems to be getting close to becoming obsolete and unavailable.

Probably your best bet is to ask your monitoring company about alternate signal options, e.g., cell or internet, instead of landline.
 

Rdry1952

Jan 27, 2021
2
Joined
Jan 27, 2021
Messages
2
Thanks for the reply. I was hoping for better news, but I know what I have to do now.
 
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