It is unethical. If they "need to make some money" and can't raise that
kind of money with what they are doing they should be looking for other
types of jobs.
Sure, it is unethical, but it happens.
I really do not like that sort of thing.
I have always tried to give my customers a good deal,
there were one or 2 cases where a customer tried to take advantage of that,
but that was actually the error of the guy we had who took in the repairs,
he was not technical, and under estimated the problem.
Don't you have a better business bureau or licensing body where
consumers can go online and see complaints against a business and
whether and how they resolved it?
We have 'consumentenbond' a big consumer organisation.
Sometimes, if enough people complain there about the same thing, they may start
legal proceeding for a group.
I once was a member, one day ran into a problem with an ISP, asked their
free (for members) legal advice, followed it to the letter.
The advice turned out to be 100% misinformed.
Solved it myself, cancelled my subscription to 'consumentenbond'.
That's how it works here. And it was
the reason for me for rejecting one roofing contractor. He was a bit
surprised but immediately backed off when I told him why. Never called
again.
Yep, that is the way it should be.
These days doing an internet search may turn up things too.