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The Repair Kit Concept


W. Watson

Jan 1, 1970
I like this idea. The repair kit.

I accidentally broke the tray lever on my Xerox XE80 copier. It was a
trivial part but very hard to reach for self-repair. After considering a
service manual, which is very hard to get, and pestering the Xerox Support
Team (XST) and sales department, I was about at the end of my quest.
Disassembling it to get to the potentially broken piece was daunting. In my
*last* call to the XST, the technician casually and almost in a whisper
mentioned REPAIR KIT in a sentence, which I almost ignored. "Repair kit?", I
said. I had heard no one mention this before. The short of it is that they
sell repair kits for easy to perform repairs that a mechanically adept
person could install at home. So for $15.00 the instructions for how to fix
the lever and a few simple parts are winging their way here. It beats the
alternative, which was to ship it to Dallas and pay $215. I hope other
manufacturers have something like this. I'll ask the next time the
opportunity confronts me.

Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
(121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet

Allen Bong

Jan 1, 1970
This concept was also practised by HP. My LaserJet 1100 was having
problem with the paper slot. 4 or 5 sheets of A4 sized paper were
rolled in making the printer stucked half-way while printing.

I did a search on google and found that HP was giving off free repair
kits for those printers with certain models and serial numbers earlier
than certain dates. I ordered mine and got my printer fixed. The
package was sent by courier from a nearby HP agent.