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Trends in Robotic Process Automation (RPA) for 2020

December 28, 2019 by Praveen Kumar

Robotics Process Automation utilization is gradually increasing in global market. Here are top trends in RPA for 2020.

Robotic Process Automation (RPA) is used to automate business operations to reduce human intervention. It can also interact with the existing architecture of information and technology without the requirement of complex system integration. RPA can also be used to automate the back-office process, infrastructure and workflow of labour intensive. It can consist of commands' sequence under some business rules set executed by robots. The main aim of RPA is to replace human repetitive tasks with virtual force.

Let's look at the trends in RPA for 2020:

  • Drive Hyper Automation
  • Emerge as a Complementary Technology
  • Transform the Job Market
  • Enhance as a Billion-dollar Industry
  • Deployment in RPA mainstream
  • Increase long term growth
  • Significant advancement in Artificial Intelligence
  • More tools will integrate with RPA
  • Growth in Big data and IoT
  • Advancement in Customer Experience
  • More Scalability in large enterprises
  • Replace Business process outsourcing

Drive Hyper Automation:

In recent times, organizations across the world, realizing the advantages of incorporating Machine learning (ML) and Artificial Intelligence (AI) within Robotic Automation Framework for intelligent automation. Also, it understands the automation ranges mechanisms, i.e., how they relate to each other and how they combined for hyper-automation. It can also allow software robots to handle complex use cases(those were not possible in earlier without human involvement) and imitate human behaviour.

Emerge as a Complementary Technology:

Robotic Process Automation plays well with other existing technologies. It has the benefit to adapt quickly according to the circumstances change. That's why RPA increase the processes without replacing them and also improves productivity. This is how it emerges as a complementary technology.

Transform the Job Market:

There is an extensive talk spreading around that RPA will decrease job opportunities for humans and replace those jobs with robots. But, contrary to the significant beliefs, there will be a need for collaboration between humans and machines, which leads to many job opportunities will be created. As per the survey of Forrester, in the year 2020, the Robotic Process Automation will reach 3 billion dollars, and it'll continue to increase at an exponential rate. Also, there will be an implementation of RPA.

Enhance as a Billion-dollar Industry:

Robotic Process Automation can make use of the raw data for better streamline business operations that are RPA is continued to be a hot market. According to the automation researcher Gartner, the RPA software will reach more than one billion dollars by 2020 with a 41 per cent growth rate per annum. Some of the companies like Blue Prism and UiPath are growing well with leveraging organizations and scalable automation solutions. The Institute of Artificial Intelligence and Robotic Process Automation said, more than 70 per cent of the business leaders are planning to invest in the development and implementation of automation.

Deployment in RPA mainstream:

To experience the competition, many organizations deploying RPA in the mainstream. According to 2020 predictions, in their business, many companies deploy Robotic Process Automation. This will lead to the exposure in the market, and thus deployment will make automation the popular.

Increase long term growth:

About 4 per cent of the industries believe the automation deployment will lead to long term growth in the business. There will be a chance of increasing RPA deployment from 4 to 36% in the upcoming years. In the year 2020, there will be a vast RPA adoption in the IT industries. It also impacts both enterprises and business processes in the long run.

Significant advancement in Artificial Intelligence:

With the help of Artificial Intelligence, the user can develop the best framework for the business processes. RPA increases productivity and saves time. Both machine learning and Artificial Intelligence are very much cognitive for the business. Artificial Intelligence, along with RPA, can help in providing natural voice recognition and logic solutions. For the repetitive activities, it creates BOTS. In the upcoming years, RPA with Artificial Intelligence creates a significant impact and can easily be automated. It can also affect the operation needs.

More tools will integrate with RPA:

Robotic Process Automation will give efficient results in the business outputs by integrating with new technologies. The centre of excellence is very much responsible for distributing and classifying innovations in RPA. With this process, there will be a significant effect in integrating the business systems. When compared to other technologies, RPA will be more expansive, and it will bring an innovative change in the business functioning. By creating a robust digital workforce, RPA will completely transform the workforce of human.

Growth in Big data and IoT:

Both RPA technology and Artificial Intelligence are expeditiously growing with time. Some of the prominent organizations deploying automation robots in the departments of production and packaging. It creates more unstructured data volume as the smart devices started integration with Internet of Things (IoT). RPA can also analyze unstructured data because it improves data management and streamlines the data process.

Advancement in Customer Experience:

Robotic Process Automation has a high impact on customer solutions and employee engagement. Many of the companies focusing on customer satisfaction and helps to respond to the grievances of the customer. It can also address the problems of customers with suitable solutions. Hence it can create brand loyalty by creating good reviews for the company.

More Scalability in large enterprises:

Automation increases focus on business value-added activities along with more intuitive and human workplace. By using automation technology, the workforce of human will create more emphasis on the higher-level activities in business which leads to an increase in efficiency and productivity. RPA can also offer flexible workforce along with the Scalability. Automation industry also delivers the most important and useful applications in making more Scalability in business. In the upcoming years, Robotic Process Automation trends in the ownership diversity and it can be more focused on the engagement of customers. AS we know Robotic Process Automation is not a new concept, but in the coming years, it'll impact more on the business activities.

Replace Business process outsourcing:

According to 2020 trends, the business process outsourcing can be replaced with robots. Automation has an excellent capability in outsourcing solutions. Many of the prominent organizations are planning to move to automated solutions, especially in Business Process Outsourcing (BPO). RPA can change the work environment as it can determine who should have the job and who should leave the company.


RPA utilization is gradually increasing because of its various benefits in the global market. Many companies are implementing automation technology as it can optimize resources and cost. As we discussed above, RPA has a considerable impact on the business and IT fields. It can do repetitive work and has the possibility of replacing humans in the coming years. But, all works cannot be done only through automation; human support is also must for guiding them.

Author Bio:

Praveen is working as a Content writer with more than four years of experience in writing for KBS Institute on various IT platforms such as Data Science, Java, Selenium, Python, RPA, and Cloud Computing. He is dedicated to creating useful and quality content on the IT platforms. Contact him via [email protected].


Praveen Kumar

Praveen is working as a Content writer with more than four years of experience in writing for

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