| On Wed, 23 Mar 2005 18:26:39 +1100, "bassett"
[snip]
|
| I had a nasty situation about 4 years back where a salesperson sold me
| a PDA, then proceeded to pull the display one off the in-store display
| (that everyone of the general public had been handling and fiddling
| with for days) and put it back in it's box. They refused to even
| order in a new boxed unit. For a $1000 sale - Im sure they would have
| been happy to get one shipped in overnight, but I was wrong.
|
....and you have worked in retail electronics, where before?
They are HAVE to give you the FULL warranty (which they would have done!)
and ALL benefits of a new unit - but if that unit was taken from "display"
then they will usually give you a discount for the item... ...and can I
ask - when you "look" at a product, do you treat/use it like its garbage?
98% of the population doesnt either - and if you do, then u deserve them
offering you the display unit...
They may not have been able to order another one: Last in stock & supplier
has changed, or supplier doesnt have any more, the other stores dont have
any that they could order in, the supplier is out of stock - in most
situations like this people wanting to buy ALSO want it NOW - I have
experianced people "blow up" when I offer them the display unit and then
winge like children when I have told them an order will take from 4 to 6
weeks - do you want a new one or what for crying out loud?!?!
There are MANY reasons why they may not have been able to get one - but I
will conceed, there are some LAZY sons of bitches out there "working" in
retail - though I, was not one them!
| I was less than amused - didn't go ahead with the sale, stating that I
| "would go to cash converters if I wanted to buy used goods" and
| complained in writing to the head office. They more or less replied -
| "why did you bother us with this for ? - it's an independent
| franchise, take it up with the store itself". Naturally the store did
| nothing, and It would appear that they don't really care much about
| what their franchisees do, or of the "good name" of the company.
|
I doubt very much that was their response, maybe you added a little "poetic
licence" in there somewhere? But they are 100% RIGHT, you DO have to take
it up with the franchisee of the store, in fact there are usually a
franchisee for furniture, electrical, computers, communications and ever
other different seciton of the store, but thats how Gerry Harvey (and I have
spoken to him many times when working for Domayne!) and his business model
made him money...
Some franchisee's dont give a shit - but I can tell you now, you wouldnt
have EVER spoken to a franchisee about your problem, you may have spoken to
his 2IC or the floor manager - and if you go in their guns blazing and all
riled up... ...think about it on the hald, if someone came to you all mad
and shooting off about something that you knew no details about, what would
you do??? Most people would blow a nasty big lot of it back, but in retail
you CAN'T!!
I doubt whether you have worked in retail such as you are describing, and if
you have, think about it, how would you have delt with it all?!?!
| In the end - the (now extinct) chandlers "X-site" bent over backwards
| to look after me. They didn't have stock of many PDA's generally, but
| got the thing in for me overnight.
Then you got the service in the end, and you found a salesman/woman that was
worth the money they were being paid - vote with ur feet man, if you dont
like the service, try another salesman, or try another store or try a
different brand!
| (Before anyone comments - there were no other dealers of PDA units
| anywhere near where I live at that time.)
Then order online, or ask the local store if they can order them in - I
lived in a small town of 10,100 people on the Mid Nth COast of NSW back in
the '80's and we DIDNT HAVE an electrical store, the closest we had was a
Tandy/Radio Shack store - but I asked VERY NICELY and though they didnt even
carry it as a stock item, they ordered me in and I paid over $600 for a
commodore C64 and accesories!!!
| I would imagine that most retailers that engage in this sort of
| deceptive act would work on the basis that 99% of their customers will
| cop whatever shit is dished out to them, and the profit that they make
| out of those sales will much, much more than cover the 1% who actually
| demand a refund, do a chargeback, or ultimately take the matter to the
| ACCC or small claims court - even if they do win. it would be like a
| drop in the ocean.
It is NOT deceptive - and a good salesman will know his stock levels and
even check and ask if you would like the display model and offer you a
discount... ...if they dont, be polite and ask, if they still dont - WALK,
dont stand their and biatch about it?!?! :-S
AS IF customers "...cop whatever shit is dished out to them..." in fact its
the COMPLETE OPPOSITE, they know MORE about their rights and what they can
and cant get out of shops thanks to "exposes" on A Current Affair and Today
tonight - BUT NONE OF THEM ARE EVER TOLD OF THEIR RESPONSIBILITIES THAT GO
ALONG WITH THOSE RIGHTS!!
Just to finish my rave...
....there should be ONE DAY of the YEAR where sales staff can be as RUDE as
they like to all customers - to take all the crap they take on the chin, day
in and day out, and feed it all back to customers that ONE day of the year
and you know what... ...Ill bet my left nut that NO ONE owuld go shopping
that day, because they KNOW the type of treatment they would get: And yet
sales staff still do their best every day and even go to work every day
KNOWING this is the treatment they will get - and they are one of the lowest
paid workers on the market!!
HERES A CLUE - next time you go shopping, lower your voice, find out the
salespersons name and speak to them nicely, ask them for help and ask them
to be honest... ...Ill bet you will be surprised about the AMAZING change
in their attitude!
--Richard (who got out of sales/customer service/retail after over 8yrs cos
he got sick of "know-it-all" customers that really knew nothing!)
PS -- I wasnt that low a paid salesman tho, I made a tidy profit each week
because I did all the honest stuff and KEPT all my good customers and didnt
waste my time on tire-kickers and wingeing bastards!
