Maxim IC frustration - hard to find components

[Eeyore]

Clifford,

We are able to ship via DHL, UPS, or Fed Ex, as well as many freight
forwarders. We are unable to ship via US Mail. I'm sorry you
experienced such high shipping costs. When we ship on our account
number and bill you, the cost is $50 for international shipping and
handling, and the only other costs you should be charged are duties and
taxes by your local customs. We do support methods other than DHL. If
you have problems in the future please feel free to contact me
directly. I am the only Rebecca in the group.

I seriously don't understand why yourselves and other semi makers consider $50
for a lightweight shipment to be acceptable valie.

You're being robbed blind ! $10 would be more like it !

I have a FedEx account btw. What would it be if it were charged to *my* account
?

Graham

 

[Rebecca of Maxim Dallas]

John,

Based on your most recent posting I don't believe you received my
direct email from 8/10. Can you confirm the full part number you need?
The MAX5205 has a number of versions. You mention that every 8 units
helps, and that you need a couple hundred. Can you be very specific in
terms of quantities, such as run rate and ideal quantities and time
frames? Please let me know exactly what part you are looking for, how
many you need, and when you need them. If you have an existing order,
please advise with whom and the PO#.

Thank you.
Rebecca

 

[Eeyore]

Clifford,

We are able to ship via DHL, UPS, or Fed Ex, as well as many freight
forwarders. We are unable to ship via US Mail.

Strictly speaking, I think you mean you choose not to ship by US Mail. I'm sure
it's entirely possible.

Typical MBA speak.

Graham

 

[Rebecca of Maxim Dallas]

Graham,

There is no shipping & handling fee charged by Maxim/Dallas if you
provide a freight account.

Thank you.
Rebecca

 

[Eeyore]

Graham,

There is no shipping & handling fee charged by Maxim/Dallas if you
provide a freight account.

Thank you.
Rebecca

So, if your potential customer here were to open such an account with FedEx etc he
could pay them directly the shipping charge which he could negotiate with them ?

Graham

 

[Rebecca of Maxim Dallas]

Yes Graham, I apologize. We do choose not to ship orders via USPS
(other than samples). Thank you.

Rebecca

 

[Rebecca of Maxim Dallas]

Yes Graham, I apologize. We do choose not to ship orders via USPS
(other than samples). Thank you.

Rebecca

 

[Eeyore]

Yes Graham, I apologize. We do choose not to ship orders via USPS
(other than samples). Thank you.

No problem. I'm just a bit of a pedant about English usage sometimes !

Btw. Are you aware of the preferred Usenet convention for bottom posting ?
http://en.wikipedia.org/wiki/Bottom-posting

Graham

 

[DJ Delorie]

Btw. Are you aware of the preferred Usenet convention for bottom posting ?

Hey Eeyore, are you aware of the preferred Usenet convention of
trimming quoted text?

 

[Eeyore]

Hey Eeyore, are you aware of the preferred Usenet convention of
trimming quoted text?

I do but not excessively usually. Problem ?

Graham

 

[John Larkin]

John,

Based on your most recent posting I don't believe you received my
direct email from 8/10.

Hi, Rebecca,

No, I haven't received any mail. My email is jjlarkin at
highlandtechnology dot com.

Can you confirm the full part number you need?

Our BOM calls out MAX5205AEUB but it turns our that any version of the
5205 or of the 5204 will work.

The MAX5205 has a number of versions. You mention that every 8 units
helps, and that you need a couple hundred. Can you be very specific in
terms of quantities, such as run rate and ideal quantities and time
frames?

We have had 250 pieces on order for 12 weeks, due last month. The
delivery was slipped to late this month, the 28th I think. If (*IF*)
the shipment arrives this month, we could sure use another 50 or so
ASAP to keep production going until then. If not, trouble multiplies.
As I mentioned, we can ship a $54K modulator for each 8 dacs we can
scrounge.

Please let me know exactly what part you are looking for, how
many you need, and when you need them. If you have an existing order,
please advise with whom and the PO#.

Please email me tomorrow and I'll have the PO number; I'm at home now.

Thanks for the help. Maxim usually bails us out when things get grim,
but this same situation has happened a number of times and it's always
scairy. As you can see, lots of engineers are avoiding designing
around Maxim parts, based on similar experiences. When we had the
problem with the MAX9690 comparators, and had to make an adapter board
(which soldered into the SO-8 footprint!) and Maxim sampled us 2500 of
the MAX9691EUA.

John

 

[joseph2k]

I'm a bottom of the food chain dude here, no way as qualified as joerg
/john/etc. I doubt if I would use maxim, unless its for a max232,
either, just had too many problems on small quantity.

single source ...furgeddit



martin

Hey, i can see stardust. I am mostly interested in samples that i may
experiment with. Chance for products effectively zero.

 

[joseph2k]

Then you should consider supporting normal US post for we international
customers. When I ordered the first bunch of IButtons and SMPS chips
so I could test my application (a scoring system for orienteering), the
order came to about $US200 IIRC. Then I had to pay $50 for you to pick
and pack them(!), $48 for DHL to deliver them, $AU46 for them to put
them through the non-required (but DHL's policy) customs check, and $10
for the privilege of DHL paying the customs check user-pays bill.

Your non-support of any method of international shipment other than DHL
*doubled* my cost, and I won't be coming back any time soon, unless I
can find the parts at Digikey (I couldn't on this occasion).

Clifford Heath.

Thank you, that was a really nice expose' on how DHL is "making" its money.

 

[joseph2k]

...depends on what you call "tracking".
With FedEx, one gets to see virtually every "change of hands", but
with USPS, one only gets to see some of that up to port of exit, and
nada until it gets to port of *delivery*, and no more.

Specific question: Does USPS handle any shipments that do not either
originate or terminate inside USA?

 

[Clifford Heath]

We are able to ship via DHL, UPS, or Fed Ex

Same problem with all 3 when it comes to our customs clearance charges.
If what I've been told is true, they all get everything checked, even
if the check costs more than the value of the item. Might have changed
a bit, I believe that our $ horizon for a mandatory check has been
raised.

If you do USPS for samples, and the customer wants USPS, why not just
provide it? It's no skin off *your* nose.

, as well as many freight
forwarders. We are unable to ship via US Mail. I'm sorry you
experienced such high shipping costs. When we ship on our account
number and bill you, the cost is $50 for international shipping and
handling, and the only other costs you should be charged are duties and
taxes by your local customs. We do support methods other than DHL.

You should make that *much* more obvious on your website. A single
help page addressing the issue of how to minimise costs of shipping
and handling would be sufficient, as long as it was linked in the
right places.

Thanks for responding, but I'm still p**^$% off, more than a year later.

On a separate note for the Australian residents here, does anyone else
find it obscene that our Govt used $120M of our taxes to produce the
new screening system, which is now *user pays* to recover the money -
the fees are far in excess of operating costs - and although we've
already paid for the system's development, the fees aren't rebatable?
Double taxation if ever I saw it!

Hmmph.

 

[Robert Baer]

Clifford,

We are able to ship via DHL, UPS, or Fed Ex, as well as many freight
forwarders. We are unable to ship via US Mail. I'm sorry you
experienced such high shipping costs. When we ship on our account
number and bill you, the cost is $50 for international shipping and
handling, and the only other costs you should be charged are duties and
taxes by your local customs. We do support methods other than DHL. If
you have problems in the future please feel free to contact me
directly. I am the only Rebecca in the group.

Thank you,
Rebecca

....*unable* to ship (via) US mail?
That is not believable. USPS will pickup and allows accounts like
just like FedEx, UPS, etc.
Furthermore someone there could just as easily deliver packages to a
local USPS office.
So there is really no excuse to *not* use USPS if a customer wants that.
To make a profit, *LISTEN* to the customers AND keep the customers happy.

 

[Robert Baer]

Robert Baer wrote:




Specific question: Does USPS handle any shipments that do not either
originate or terminate inside USA?

I would say that they handle only packages *in* the US and let other
postal agencies handle the same packages in their respective domains.
There is no "international" postal system or anything like that; only
when one looks at non-governmental institutions like UPS or FedEx does
one see any delivery system that goes beyond the bounds of any given
country.

 

[Rebecca of Maxim Dallas]

So, if your potential customer here were to open such an account with FedEx etc he
could pay them directly the shipping charge which he could negotiate with them ?

Graham

Yes Graham, that is correct. Rebecca

 

[Rebecca of Maxim Dallas]

We have had 250 pieces on order for 12 weeks, due last month. The
delivery was slipped to late this month, the 28th I think. If (*IF*)
the shipment arrives this month, we could sure use another 50 or so
ASAP to keep production going until then. If not, trouble multiplies.
As I mentioned, we can ship a $54K modulator for each 8 dacs we can
scrounge.

John,

Great news. We have over 1000 of the MAX5204AEUB in stock. They are
older date codes. There are also 600 pcs of the MAX5205ACUB available.


Please contact me directly via email if you want me to make changes to
your order. rebecca.graves at dalsemi dot com.

Sincerely,
Rebecca

 

[Joerg]

Hello Rebecca,

Great news. We have over 1000 of the MAX5204AEUB in stock. They are
older date codes. There are also 600 pcs of the MAX5205ACUB available.

Good job! Now this begs the question, why was John's initial sales
contact into Maxim unable to find those?